Refunds- Travel vouchers

To receive your travel voucher or refund as quick as possible, you can make your request in the My Bookings section of our website:  Request a travel voucher or refund If a refund is not available to you in the My Bookings section of our website, please complete our  refund request form instead:  Complete refund request form Did you already receive a travel voucher and would like to have it refunded?  You can make your request in the My Bookings section of our website:   Request the refund of a travel voucher If your request concerns a Flying Blue reward ticket, please contact Flying Blue customer service.   Due to a large number of requests, our processing time currently takes several weeks. We thank you for your understanding.

Access to the FAQ

If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.

Make a claim

Please note: the paid options are refundable Under certain conditions only. Before asking for a refund, please check the conditions of your paid option:

You can request a refund for a flight option in My Bookings: Request a refund for your option If a refund is not available in My Bookings, please complete the refund request form below. Complete the refund request form

We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.

You can ask for a refund for a ticket with an assistance request in My Bookings. Request a refund