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Report delayed baggage

Your baggage did not arrive at the same time as you? You should report any baggage-related issues within 48 hours of your arrival. After reporting your delayed baggage, we will send you a Property Irregularity Report (PIR) and a baggage file reference number so you can track your claim.

REPORT DELAYED BAGGAGE
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Claims

Would you like to submit a claim about your trip? You can:

  • Request compensation for a flight irregularity (cancelation or delay, boarding issue, downgrade) if you are eligible per the European regulation n°261/2004.
  • Submit a claim for damaged baggage, an incident during the flight or at the airport, a problem with the website, and more.
CREATE A CLAIM
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Ticket and option refunds

Everything you need to know about requesting a refund.

  • Would you like to cancel your trip?
  • Did you purchase an option that you were unable to use?
  • Your flight was canceled and our alternatives do not work for you?
REQUEST A REFUND
Need help with something else? Contact us
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  • Refundace
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  • Cestující s postižením

Nákup on-line

  • Poplatky za vystavení - Servisní poplatky
  • Způsoby platby
  • Air France Shopping
  • Proč rezervovat přes oficiální web Air France?

Věrnostní program

  • Flying Blue
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  • SkyTeam

O Air France

  • Air France Corporate
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  • Cestovní destinace
  • Všechny weby airfrance.com
  • Aplikace Air France

Air France app

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