Accessibility statement

Digital accessibility is a set of rules and good practices which cover in particular functional, graphic, technical, and editorial aspects. Monitoring these rules and good practices ensures that digital media are accessible to people with disabilities. An accessible site allows for:   

The customization of its operating system and/or browser (making the text smaller or larger, changing the font, modifying the colors, pausing animations, etc.).   

The browsing of the website using assistive technology, such as a voice synthesizer or a braille display.   

The browsing of the website without the mouse, using only the keyboard, switches, or via a touch screen.   

The consultation of videos and audio content by means of subtitles and/or transcripts.   

Air France is committed to providing the best possible travel experience, starting with an accessible digital experience for all passengers, including those with disabilities. To achieve this, we follow the Web Content Accessibility Guidelines (WCAG) 2.2., a level AA criterion of the Web Accessibility Initiative (WAI).

This statement was prepared on September 22, 2024.

We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address:

mail.digital.accessibility@airfrance.fr We aim to ensure the highest quality experience for all our passengers. If you require any assistance at the airport or during your flight, our staff are on hand to ensure you have everything you need to guarantee a stress-free trip.   View our assistance services  

1. You have identified one or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website. 

2. You have contacted us to let us know. 

3. You have not received a satisfactory response.

Then you have the option to:

Contact the national body in your EU Member State responsible for monitoring, reporting, and enforcing the implementation of the European Web Accessibility Directive.

 To do so, you can consult the official list of national organizations:

Web accessibility in EU countries - national monitoring bodies | Shaping Europe’s digital future