Your questions - Air France Tickets

How can I be sure that my ticket is confirmed?

When you complete your booking, you will see a confirmation screen containing a booking number. This confirms your booking. Once you have paid for your trip, your ticket is created in an Air France database. You then receive a trip summary by e-mail that includes all the necessary information about your trip, along with some mandatory legal provisions. No further confirmation is necessary.

How can I receive my trip summary?

Your trip summary will be sent to you by e-mail after you purchase your ticket online. You can print your trip summary and keep it with you throughout your flight. You can also print it later when checking in online. The trip summary serves as a sales receipt. It contains the following information:

  • your booking number,
  • your ticket number,
  • your flight dates and times,
  • the number and weight limit of baggage items you can transport at no extra charge,
  • your fare, as well as taxes and service charges.

In case you did not receive your trip summary check your mail box, as the trip summary may has been considered as spam . A new trip summary can be sent to you at any time (If you purchased your ticket online or in an Air France sales office). Simply request a new trip summary in the “View/modify your bookings” section of our website. You can specify a different email address.

My bookings

Why didn't I receive e-mail confirmation after payment?

If you have not received an e-mail confirmation, you may have entered your e-mail address incorrectly. In all cases, your booking is registered once payment has been made. Please contact online assistance.

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Can I purchase a ticket valid for a year?

Unless otherwise mentioned on the ticket or in the General Transport Conditions, an Air France ticket is valid for one year after its date of issue.

General Conditions of Carriage

Can I change the name on my ticket?

The name indicated on your ticket cannot be modified. If it contains a typo or if you have changed names, please contact your point of sale or the sales department by phone.

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Can I book an extra leg-room seat through my travel agent?

To guarantee extra legroom when you travel in the Economy cabin on long-haul flights, Air France lets you reserve a seat with extra room, a Seat Plus. You can purchase Seat Plus with a ticket purchased in a travel agency:

  • at any time after purchasing your ticket in the "Review/modify your bookings" section or by phone when speaking to one of our agents,
  • when checking in online, at the airport by using our Self-Service Kiosks (in metropolitan France and the United States) or at Air France counters in certain airports.

For Flying Blue Award tickets or group tickets, you can purchase a Seat Plus during check-in only.

Discover Seat Plus

Are Air France tickets transferable?

Air France tickets are not transferable, they are subject to applicable laws. For more information, please consult our General Conditions of Carriage.

General Conditions of Carriage

Can I receive a refund for an unused ticket?

It depends on your ticket and travel class. Some tickets are non-refundable, while others are refundable before the trip begins, but are subject to certain conditions. Service fees (booking fees or after-sales fees cannot be refunded. If part or all of your ticket has not been used, you may be eligible for a tax refund. This depends on:

  • the type of ticket (refundable or not, one-way or return),
  • the ticket price, regulations in the country of purchase.

Please note: when purchasing your ticket, you can choose to add a "Cancelation - Missed Flight" insurance.

Cancelation and missed flights insurance